Refund policy

Refund & Return Policy

We stand behind the Peak Pro, and we want you to love what shows up at your door. If it's not clicking, send it back — no interrogation required.

Our promise: 30 days, no questions asked.

You have 30 days from the day your order arrives to return it for a full refund of the product price. You don't need to tell us why. Changed your mind, wrong feel, second thoughts on the color — all fine.

How it works

To be eligible, items should be in resellable condition — gently used and test-hit is okay, but please keep them clean and complete (paddle, packaging, and any included extras). To start a return, email us at peakpickleballco@gmail.com with your order number and we'll walk you through it.

Return shipping is on you — you'll cover the cost to send the item back, and we recommend a tracked method since we can't refund an item that doesn't make it to us. Once we receive and check the return, we'll refund your original payment method within 5–10 business days. Depending on your bank, it can take a few extra days to appear.

A few specifics

Gift cards are non-refundable. Sale, clearance, and event or raffle items (like round robins, demo days, and fundraiser tickets) are final sale unless the item arrives damaged. If your order shows up damaged or defective, don't sweat the 30-day window — email us with a photo and we'll make it right, on our dime.

Exchanges

Want a different item instead of a refund? Easiest path is to return the original and place a new order so you get what you want as fast as possible.